Question 1

How do I schedule our first session?

Accepted Answer

Please follow the five steps listed above to schedule your first Star Horses session. Here's a quick recap:First, please submit your three intake forms: the Release of Liability form, the  Physician's Statement form (which must be completed by qualified medical professional), and the Client Availability form to indicate your preferred session days and times.Once we've received these three forms, you'll receive a welcome email from us with more information on how to create a Star Horses account so you can pre-pay for and schedule sessions online.

Question 2

We can't make it to our session. What is the cancellation policy?

Accepted Answer

Star Horses requires at least 24 hours’ notice to cancel or reschedule a session. Cancellations made 24 hours or more before the scheduled session may be canceled or rescheduled without charge.Cancellations made less than 24 hours before the scheduled session, as well as no-shows, will be charged the full session fee.Cancellations may be made directly through our scheduling software or by leaving a voicemail at (818) 569-3666.Because your scheduled time is reserved specifically for you and our horses and staff are scheduled accordingly, we are unable to make exceptions to the 24-hour cancellation policy.

Question 3

What is your policy for poor weather, such as excessive heat or rain?

Accepted Answer

Star Horses sessions will not be canceled due to excessive heat, rain, or other weather conditions. If weather conditions make it inappropriate to ride or conduct our usual outdoor activities, we will modify the session instead. We have several options available:Our indoor classroom is air-conditioned and heated and can be used for sessions during excessive heat, rain, or other inclement weather.The classroom has an exercise horse that can be incorporated into mounted exercises, balance work, riding skills, and other activities.Sessions may also include grooming and other appropriate horsemanship activities in the barn.

STAR HORSES
Therapeutic Horseback Riding

OUR SERVICES

45-minute
brush and breathe

45-minute
Private Session

Benefits

SERVICES

Frequently asked questions

How do I schedule our first session?

We can't make it to our session. What is the cancellation policy?

What is your policy for poor weather, such as excessive heat or rain?

Star Horses is a P.A.T.H. certified therapeutic horseback riding nonprofit located at the Los Angeles Equestrian Center in Burbank, CA.

FOR PARENTS & CAREGIVERS

RELEASE OF LIABILITY FORM
PHYSICIAN'S STATEMENT FORM
GUIDE TO LANTERMAN ACT [PDF]
LANTERMAN ACT EN ESPANOL [PDF]

FOR VOLUNTEERS

RELEASE OF LIABILITY FORM
VOLUNTEER SERVICES AGREEMENT

OUR SERVICES

45-minute brush and breathe

45-minute Private Session

Benefits

SERVICES

Frequently asked questions

How do I schedule our first session?

We can't make it to our session. What is the cancellation policy?

What is your policy for poor weather, such as excessive heat or rain?

Star Horses is a P.A.T.H. certified therapeutic horseback riding nonprofit located at the Los Angeles Equestrian Center in Burbank, CA.

FOR PARENTS & CAREGIVERS

RELEASE OF LIABILITY FORM PHYSICIAN'S STATEMENT FORM GUIDE TO LANTERMAN ACT [PDF] LANTERMAN ACT EN ESPANOL [PDF]

FOR VOLUNTEERS

RELEASE OF LIABILITY FORM VOLUNTEER SERVICES AGREEMENT

45-minute
brush and breathe

45-minute
Private Session

RELEASE OF LIABILITY FORM
PHYSICIAN'S STATEMENT FORM
GUIDE TO LANTERMAN ACT [PDF]
LANTERMAN ACT EN ESPANOL [PDF]

RELEASE OF LIABILITY FORM
VOLUNTEER SERVICES AGREEMENT